FAQ Tickets and Passes (2023)

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FAQs

If your gift card has an active balance, and you're having trouble using it, contact guest services at 877-262-4450. You can check your gift card balance here. If you have an AMC gift card that begins with 6006, please email photos of the front and back to giftcards@amctheatres.com for a replacement card. AMC gift cards that start with 6006 need to be replaced, at no cost, to be redeemable.

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Gift Cards

Please email giftcards@amctheatres.com or visit any AMC theatre. Check your balance here.

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You can purchase AMC Gift Cards online, through Guest Services at your local AMC theatre and at participating retailers such as Safeway, Kroger, Wal-Mart, CVS and Walgreens. Learn more about Corporate Gift Card orders here.

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The AMC Gift Card is a prepaid gift card similar to a gift certificate that can be used to buy tickets or concessions at any AMC theatre. What other gift can provide action, drama, comedy and Junior Mints?

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We accept cash or the following credit cards: Visa, MasterCard, American Express and Discover. Precious metals are still not accepted. Online orders can be paid with Visa, MasterCard, American Express and Discover. Sorry, but all credit cards used must have a U.S. billing address.

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Cards purchased at any AMC theatre may be loaded with any whole dollar amount between $5 and $100. For values above $100, contact our National Sales department at 800-AMC-4TIX (800-262-4849).

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Yes. Because your name does not appear on the card, you may use it yourself or give it to anyone you choose. Even Professor Kopcha, your former writing teacher, even though he gave you a B on your To Kill a Mockingbird essay.

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No. An AMC Gift Card cannot be used to purchase another Gift Card (unless prohibited by law).

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You bet. Concessions are always on the menu with an AMC Gift Card.

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No. You may not consolidate your AMC Gift Cards onto one card, but you can use multiple cards for one transaction at the theatre.

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You can definitely purchase tickets online! View our showtimes to get started

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Yes. Discounts are available on purchases of $10,000 or more. Please contact our National Sales department at 800-AMC-4TIX (800-262-4849) or visit our online ordering portal here.

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Please visit any AMC Theatre, check your balance here, or call 1-800-255-0311 for balance inquiries.

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Traditional AMC Gift Cards let you choose a design, write a message on the card carrier and load a dollar amount to the card. Digital Gift Cards are more immediately available and can be emailed immediately if you're the instant gratification type. All types of AMC Gift Cards are reloadable.

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All AMC Classic, AMC and AMC Dine-In theatres in the United States will honor AMC Gift Cards. So, step right up for an entertainment treat. AMC Gift Cards purchased in the U.S. and gift certificates purchased in Canada are non-transferable. They can only be used in the country they were originally purchased.

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Gift cards with $0 balance will be removed from your wallet on the AMC Theatres website and mobile app to make more room for gift cards with balances. If you have a physical AMC Theatres gift card that reaches $0 balance, please properly dispose of or recycle the gift card. Click here to purchase additional gift cards.

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No. At this time, once an AMC gift card has been fully redeemed it is not possible to reload additional balance to the gift card. Click here to purchase additional gift cards.

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Passes

AMC ReAdmit Passes, AMC GuestFirst Passes, and AMC Guest Passes are accepted anytime through the printed expiration date, for any movie excluding special events and for enhanced movie experiences. Please visit your local theatre for specific details. Restrictions may apply for Black, Yellow, Green, and Red Tickets.

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This applies to all passes, coupons, discount tickets, and promotional offers that state 'Not valid for special engagements', including red, green, black, yellow, silver and gold passes. However, some discount tickets, like the Silver Experience can be upgraded at the theatre box office for an additional surcharge.

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Some types of passes cannot be used for newly released films. The restriction generally applies to the first two-weeks of a film's theatrical release, however there may be specific films in which this time period is extended based on studio contracts. Always look for the "No Passes" or "Special Engagement" description next to the film title. Passes are not accepted for any opening night fan event, double feature, marathon event or Dreamscape at AMC experience.

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All AMC, Loews, Cineplex Odeon, Magic Johnson and Star theatres in the United States will be honoring passes, coupons and discount ticket products including: AMC Red tickets, AMC Green tickets, AMC Black tickets, AMC Yellow tickets, Show Snacks, Loews Galaxy, Passport and VIP Texas Gold. So, don't be shy with them at the box office.

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We’re sorry, Gold and Silver Experience tickets are no longer accepted in theatres as of July 1, 2018. If you have an AMC Gold or Silver ticket(s), please email clear pictures of the front and back of the ticket(s) to goldsilver@amctheatres.com. Please include a list of the ticket numbers as well as your preference to receive physical or digital (e-ticket) replacements. If physical tickets are requested, provide the full mailing address. A member of our team will reissue a comparable Black or Yellow ticket(s) for use in one of our theatres.Learn more about AMC Gold and Silver Experience Tickets here.

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Black Tickets are valid for one admission to any movie. These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. Black Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX®, Dolby®, AMC Prime®), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit http://www.amctheatres.com/exchange-tickets-terms.

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Yellow Tickets are valid for one admission to any movie. Yellow Tickets are not valid in California, New York or New Jersey. These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. Yellow Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX®, Dolby®, AMC Prime®), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit https://www.amctheatres.com/exchange-tickets-terms.

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Ticket Packages

You can order online through our Corporate Orders page. Or you can call us for more information at 800-262-4849 in the U.S.

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Ticketing

A Child ticket is 2 to 12 and a Senior ticket is 60+. Children under 2 who do not require a seat are free.

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We charge a small convenience fee per ticket purchased on our website and mobile app. This fee helps to ensure you can purchase tickets conveniently online before they sell out, to select your ideal seats where applicable, to order Food & Beverage in advance, and to skip lines at the theatre. The fee is displayed on the Order Summary during the online purchase process. Convenience fees cannot be refunded, but you can avoid paying convenience fees by joining AMC Stubs: AMC Stubs A-List and Premiere members never pay ticketing fees on our site, our app or our partner sites, and fees are waived for Insiders who buy 4+ tickets.

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For tickets or food and beverage items purchased on our website or mobile app, you can receive a refund before the printed showtime. You can request this refund online, through the Tickets section on your AMC Stubs account or your confirmation email. Convenience fees cannot be refunded.
For tickets or food and beverage items purchased at one of our theatres, you will need to visit the location prior to the printed showtime.

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Pricing varies by location. Please use the theatre locator tool to find a theatre near you. You can view prices by clicking on a showtime for the movie you'd like to see.

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Tickets purchased through Fandango.com can be used at AMC theatres. You have the ability to waive the service fees on Fandango with AMC Stubs. For problems or for ticket refunds, please call Fandango between the hours of 6 a.m. and 10 p.m. PST, seven days a week at 866-857-5191, or click here to send them an e-mail. Still looking for answers? Try the Fandango FAQ for more information.

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Unfortunately, Special Engagements carry a pass restriction. Most new releases are considered a Special Engagement, but check movie times and tickets for your local theatre for more details.

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At the box office, we accept cash, AMC Gift Cards or the following credit cards: Visa, MasterCard, American Express and Discover. Sorry, no bartering. Online orders can be paid with Visa, MasterCard, American Express and Discover. You can also purchase online with Apple Pay, Google Pay, PayPal, and BitPay.

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No. We've received notification that several of our guests have attempted to retrieve tickets that were purchased from websites halfcosttix.com and halfticket.com. These websites are not legitimate AMC partners and unfortunately AMC cannot honor confirmation receipts or other purchase evidence from these sites to retrieve tickets for guests. Guests falling victim to these sites will likely have print-from-home confirmation receipts with a series of numbers that are unrecognizable by AMC's point-of-sale. Please always use AMCtheatres.com as your source for the best AMC offers available.

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You must be at least 60 years young to purchase a Senior Discount ticket. Use the theatre locator to find your local theatre and check for pricing.

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You can definitely purchase tickets online! Your most efficient way is to use AMCtheatres.com.

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At this time, we do not offer the ability to edit a ticket purchase. You can purchase your new tickets and then request a refund for your previous purchase online.

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To access the tickets you purchased on the AMC website or mobile app, simply sign in to your account and view your tickets. You can also request the order confirmation email to be resent to your email address here.

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You can also request the order confirmation email to be resent to your email address here.

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Yes! You can purchase tickets with cryptocurrencies on our website by selecting BitPay during checkout. BitPay supports leading coins including Bitcoin (BTC), Bitcoin Cash (BCH), Dogecoin (DOGE), Ethereum (ETH), Litecoin (LTC), Shiba Inu (SHIB), Wrapped Bitcoin (WBTC), and 5 USD-pegged stable coins (BUSD, DAI, GUSD, USDC, and USDP).

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Through our partner, BitPay, we support more than 95 different crypto wallets and exchanges including BitPay, Coinbase, Exodus Wallet, Ledger Wallet, Trust Wallet, Electrum Wallet, Blockchain Wallet, Metamask, Crypto.com, Gemini Wallet, Kraken, Binance, BRD Wallet and more. You can find more information about the wallets that BitPay supports here.

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FAQs

How many times can you change Disney tickets? ›

You can reschedule your reservations as many times as you want, as long as your theme park tickets are not expired! To check your ticket's expiration date, hop into your Disneyland Mobile App, click the three horizontal lines in the bottom right-hand corner and select "Tickets and Passes".

Does Disney check ID for tickets? ›

There are some park tickets that do require identification when you scan in through the Main Entrance Gates while others do not. If you have regular single-day or multi-day One Park Per Day and Park Hopper tickets, you will not be asked for ID.

What happens if you don't use your Disney park reservation? ›

What happens if I miss a Disney Park reservation? Whether you have a regular theme park ticket or an Annual Pass, if you miss a Disney Park reservation at Disney World, you won't be penalized in any way. But, Disney does encourage you to either cancel or modify your reservation if you know you won't make it.

Can I give my Disney annual pass to someone else? ›

Yes! You can link Annual Passes to family and friends if they are connected to your Family & Friends list.

Can I change the date if I bought Disney tickets? ›

Once you have checked that the dates still work, you'll want to open up your My Disney Experience mobile app and follow these simple steps: First, click on "Tickets and Passes." Click on the ticket you would like to change. Select "Change Ticket"

Can I move the dates of my Disney tickets? ›

After logging into your My Disney Experience Account, select the tickets that you would like to edit and choose the “Change” option. You are then able to modify your ticket start dates. Keep in mind that Walt Disney World uses date-based pricing for Theme Park Tickets, so making changes may require additional funds.

How long are Disney tickets good for? ›

1-day – The ticket expires on the selected start date. 2-day – The ticket expires 4 days after the selected start date. 3-day – The ticket expires 5 days after the selected start date. 4-day – The ticket expires 7 days after the selected start date.

Does Disney really check ID for Florida residents? ›

A: You'll need to provide proof of a Florida residential address in order to purchase a Florida Resident park ticket or annual pass. For each ticket or pass purchased for an adult, you may provide any of the following: Valid Florida driver's license (must have a Florida address)

Does Disney check if it's your birthday? ›

Celebrating Your Birthday at a Disney Resort

If you are staying at a Disney Resort, you should make sure that your birthdate field is inputted in your My Disney Experience Account. This will show up when you are checked in by a cast member.

Can you go to a Disney park without a reservation after 2pm? ›

Annual Passholders may visit the theme parks after 2 p.m. without needing a theme park reservation, except on Saturdays and Sundays at Magic Kingdom Park. Applicable pass blockout dates apply.

Does Disney reservation guarantee entry? ›

Guests who have a Theme Park Reservation are guaranteed entry into the Theme Park for which they hold a reservation, no matter what time you choose to arrive.

What happens if I miss 3 Disney reservations? ›

If it is a one-day ticket, be sure to check the ticket tier levels. Missed reservations tied to a Magic Key pass are subject to the Magic Key Terms and Conditions and the current “no-show” policy. At this time, the Magic Key no-show policy kicks in if a Passholder misses three reservations in a 90-day period.

What happens if you get caught using someone else's Disney pass? ›

If you get caught, the passes will be taken up, and your friend will be out of luck, and you will be without tickets for your kids.

Can I bring a guest with my Magic Key Pass? ›

If you would like to bring a guest, they will need to purchase a valid theme park ticket and also have a Theme Park Reservation for the day they would like to visit a theme park. I hope you enjoy visiting the magic often with your Inspire Key!

Can you put a Disney ticket in someone elses name? ›

Can I give them to someone else to use the remaining days? Please note that all Multi-Day Theme Park tickets are non-transferable and must be used by the same person. The person that uses the ticket for the very first time must use the ticket for its entirety.

How to extend Disney tickets? ›

While you aren't able to extend the expiration of your ticket, not all is lost. Wholly unused and expired Disneyland tickets can be used towards the purchase of a new theme park ticket. The new ticket purchase must be equal to or greater than the value of the original expired ticket.

Should I buy my Disney tickets ahead of time? ›

Should I buy theme park tickets in advance? A: Yes. While you can purchase theme park tickets once you arrive at Walt Disney World Resort, we do recommend that you buy tickets in advance.

How long do you have to modify a Disney reservation? ›

You have up to 6 days before your trip to make changes or to cancel your reservation. There are no penalties if you do this before this time. Your deposit will be refunded in full if you cancel.

How can I change my Disney tickets to another day? ›

We've got you covered! To change the starting date of your tickets, open the My Disney Experience Mobile App and tap the menu button in the bottom right corner. Click "Tickets and Passes." Find the ticket you'd like to change and follow the prompts to choose a new date and checkout.

Can you cancel Disney World tickets for dates in advance? ›

Tickets and packages at Walt Disney World Resort are nontransferable and nonrefundable. However, while you cannot cancel or get a refund for a tickets or package, you may be able to change the date of your unused tickets.

Do Disney tickets go up in price closer to date? ›

There is no exact date for the next ticket price increase, but they are typically raised early in the new year. 2022 was an exception to this trend, when prices increased near the end of the year.

How do I know if my Disney tickets are still good? ›

Call Disney World or Disneyland customer service if you're unsure how old the park ticket is or if it's still valid. Disney World's number is 407-939-1289; Disneyland is 714-781-4565. A representative may ask you to email images of both sides of the ticket for further verification.

Does Disney ask for proof of residency? ›

Proof of eligible residency, including a valid government-issued photo ID, is required for purchase and park admission. There is not currently an alternative acceptable proof of residency; you must have a government-issued photo ID that reflects the appropriate zip code.

How do I prove my Florida residency for Disney for kids? ›

For youths under the age of 18, there are two additional options for proving residency: Student identification card from a Florida school. Parent's proof of residency (youth must be accompanied by the parent at the time of purchase)

Do you have to show your license at Disney? ›

Minors will never need to show ID; Mouseketeers under age three are considered guests of Mickey, so there is no need to purchase admission for them either. If you wish to purchase an alcoholic beverage at the Walt Disney World Resort theme parks, you may be asked to show identification.

Is Disney free after 6pm? ›

How Much Does it Cost after 6 pm to park at Disney World Theme Parks? Disney Parking Costs after 6 pm are the SAME as they are any other time of day. The only exception to this is if you have a Table in Wonderland card, which we'll chat about below.

Do you get free food at Disney for your birthday? ›

You can pick up a “Happy Birthday” pin at Guest Relations or the front desk of Walt Disney World Resorts. You may find yourself getting free dessert or other treats throughout your day.

When did Disney stop letting you in for free on your birthday? ›

That offer ended on December 31, 2009, but it may have been one of the most popular promotions ever at Disney because so many people remember it and hope it is still in effect.

What is the 2PM rule at Disney World? ›

First, the updated rule only applies to Annual Passholders. It does NOT apply to those with regular tickets. Second, it ONLY allows Passholders to enter the parks without a Park Pass after 2PM. So if you want to go to any park on any day sooner than 2PM, you WILL still need a Park Pass.

What is the 2PM rule for Disney visitors? ›

Walt Disney World Annual Passholders can now visit the theme parks after 2pm without needing a park reservation, except on Saturdays and Sundays at Magic Kingdom.

What is the 2PM park hopping rule at Disney? ›

Park Hopper hours will start at 2 PM each day and end at the park's scheduled close time. Guests are now able to check the Park Hours calendar and the My Disney Experience app for the most up-to-date Park Hopper hours, as they could start earlier at a later date, depending on the day and park.

What does Disney charge if you miss a reservation? ›

Pro Tip. Disney charges a $10-to-$25-per-person penalty for missing a reservation, or if you cancel on the day of the meal.

How to get Disney tickets when reservations are sold out? ›

What to do if Your Theme Park Reservation Date is Sold Out
  1. Keep refreshing. The system is live and people cancel reservations all the time. ...
  2. Upgrade to Park Hopper tickets. If another park shows available, you can make a park reservation for that park. ...
  3. Change your ticket dates.

How many times can you not show up for Disney reservations? ›

If you are a Magic Key holder, then it's important to make sure that you don't have more than three uncancelled reservations. After the third missed visit, you would be blocked from making a reservation for 30 days.

How late can you cancel a Disney reservation? ›

When is the latest I can cancel my reservation without being charged a fee? Guests may cancel up to 2 hours prior to their reservation without being charged.

What if my child turns 3 while at Disney? ›

As it sounds like you already know, if your son is two when you travel to Walt Disney World Resort, you won't need to purchase a ticket for the days after he turns three. He'll be a Guest of Mickey Mouse for the remainder of your visit!

What is Disney's no show policy? ›

No-Show Policy

The 30-day period begins the day after the third no-show and will continue even if the pass is upgraded to another pass type or renewed during that time. A Magic Key holder who enters the designated park any time before closing on the day of the reservation is not considered a no-show.

Can a Family member use my Disney Pass? ›

Yes! You can link Annual Passes to family and friends if they are connected to your Family & Friends list.

Can 2 people be logged into the same Disney account? ›

Up to four different devices can watch Disney Plus at once. Each Disney Plus account can have six active profiles so that the whole family can have their own profiles.

Can two people use the same Disney ticket? ›

You can have all of the theme park tickets for your family on both your and your husband's mobile devices. The easiest way to do this is to first download the Disneyland Mobile app to both devices.

Do you have to show ID for Magic Key? ›

You will need to show a government-issued ID with your current address. If your ID does not reflect your current address, you can try bringing a utility bill or lease to show proof of residency.

Can someone else use my Disney key pass? ›

Loraine, as a general rule, Magic Key Passes cannot be transferred once the purchase is complete. The Guest assigned to that particular pass must be the one to use it for its entirety, even if it has not yet been used. If you'd like to double-check this policy, you can give the Magic Key Holders Line a ring.

Can I give my magic key to someone else? ›

Similar to the former annual pass program, each Magic Key is assigned to a specific person and cannot be transferred to someone else.

Does Disney check the name of tickets? ›

I'm happy to let you know that you do not need to worry about the name on your ticket matching your ID, unless that ticket is a special ticket, like the Military Promotional Park Hopper Ticket.

Does your name have to match Disney ticket? ›

However, in most cases for standard tickets, it is not strictly necessary for the name to match exactly with the Guest using the ticket. Once the ticket is activated, it becomes linked to a Guest and cannot be transferred to another Guest.

Does Disney check ids for tickets? ›

There are some park tickets that do require identification when you scan in through the Main Entrance Gates while others do not. If you have regular single-day or multi-day One Park Per Day and Park Hopper tickets, you will not be asked for ID.

Can you change Disney ticket dates more than once? ›

Brenda, as long as it is completed before your ticket start date, you can change your ticket start date in your My Disney Experience account. Walt Disney World Theme Park Tickets are non-refundable and non-transferable.

Can you change the name on the ticket when you reassign Disney tickets? ›

Yes, it is possible to change names on tickets. You can place a call to the Tickets services phone line and a Cast Member there can help you out. Alternatively, for most theme park tickets, it's often fine if the name on the ticket does not match the person actually using the ticket.

Can you modify a reservation at Disney? ›

Simply sign in to your Disney Account and go to My Reservations, where you'll see a link for “Modify Reservation.” If your reservation cannot be updated or modified online, please call (407) 934-7639. Guests under 18 years of age must have parent or guardian permissions to call. Please note that a change fee may apply.

Can you enter Disney multiple times? ›

With a Disney base ticket, you're welcome to leave and re-enter the same theme park as many times as you like during the same day. So, if you want to visit the Magic Kingdom in the morning, go back to your hotel room for a nap, and return to the Magic Kingdom in the evening, then you do not need a Park Hopper ticket.

Can you use two Disney tickets on same day? ›

Unfortunately, you will not be able to use the two 1-day theme park tickets to enter two theme parks on the same day. However, if you desire to visit two theme parks in one day, you can add the park hopper option to an existing ticket.

Can you transfer tickets to another name? ›

Yes, although every airline's policy is different, it will almost always cost to transfer an airline ticket to another person. Sometimes, the cost of transferring a flight ticket to someone else can actually be more expensive than purchasing an entirely new ticket.

Why can't i reassign a ticket on Disney? ›

Tickets can be reassigned until their first usage. Once they are used, tickets cannot be reassigned. You can also use a Disney MagicMobile pass in the My Disney Experience mobile app: Visit My Reservations to view and reassign unused tickets. View all Tickets questions.

How much is the Disney modification fee? ›

In addition, changes made 30 days or less prior to guest arrival are also subject to a change fee of $50 per package plus any change fees assessed by third party hotels or other suppliers.

When can you cancel Disney reservations without penalty? ›

When is the latest I can cancel my reservation without being charged a fee? Guests may cancel up to 2 hours prior to their reservation without being charged.

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